Help and information

Payment methods

• What forms of payment is accepted during purchase?
• What currencies can i make a purchase?
• When will i be charged for an order?
• Do i get charged international fees by my bank for making an order?
• What is sales tax?

Return & refund

• What is our return policy?
• How do i return an order?
• Can i return an item for a new item instead of refund?
• How long does a refund take?
• What do i do if i recieve an incorrect refund?

Product & stock

• Size guide
• How do i know what i’m buying is genuine?
• can i get more information on a product?
• Do you offer wholesale prices for bulk purchase?
• Do you have a store i can shop at?

Shipping methods

• Which countries do you ship orders to?
• What shipping methods do you have for have for international buyers?
• What shipping methods do you have for the US/Canada
• How long do shippings take internationally and locally?
• Can i track my package once it ships?

Delivery & order issues

• How can i get an invoice on my order?
• How do i place an order?
• How can i track my order?
• Can i cancel my order?
• I am missing an item from my order, what do i do?
• i received a faulty/incorrect order, what should i do?

Promos, discounts & gift vouchers

• How do promo codes work?
• Can you help with using my promo code at the checkout?
• Can i use more than one promo code against an order?
• How many times can i use a promo code?

Frequently asked Questions

How can i return an order from outside the U.S?

How can i return an order from the U.S?

What is your return policy like?

Where/how can i find the size guide?

How can i return an order from outside the U.S?

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